Returns Policy
All Parts now have a 21 day return policy. This should give you ample time to inspect, install and test all parts purchased. Any item that you wish to return after this time period 'may be considered' for return, once you have contacted us with the details. In the case of an electrical or machanical part failure after this time period, tests will have to be carried out to determine the cause of the failure and who is responsible, before any refund or replacement will be issued.
In order to bring you these discounted prices (HPI 'stock' parts only - not aftermarket markets), we source our parts in a variety of ways. These include buying in bulk, buying 'ex' or 'over' stock and buying 'ex' display models to name a few. For this reason, we can't guarantee that every part will be in the original manufacturers packaging. All items are brand new unless otherwise stated though, regardless of whether they are in a sealed packet or have been removed from a brand new buggy. Nearly always, a kit assembly, e.g.- a 'diff set' or 'shock set' for example, will arrive 'pre sealed' in the original Hpi bag as you would find in a Baja5b SS self build kit. *All aftermarket parts are purchased through the Manufacturers 'official' distributors, as indicated on their individual websites, or direct through the manufacturer themselves. This means they will be packaged as each manufacturer intended them to be packaged.
We require you to acknowledge and accept the above prior to making a purchase. You are still entitled to a full refund, -including your postal costs, if you receive faulty, or damaged parts. Thank you.
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